Archives for Tag “PDAgroup”

How Knowledge Management Can Support Your Business Success

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In a recent study we looked on the capabilities of knowledge management in B2B companies. 38% of interviewed IT companies stated that not all employees are able to utilize key industry and solution knowledge.While knowledge on these topics is generally well documented and internally available, the lack of usability demonstrates the risk that employee attrition presents; if personnel with key knowledge leaves...

CeBIT 2015: How Can Companies Jump on The Bandwagon of Digital Transformation

Source: PDAGroup

As every year the CeBIT delights its visitors with the latest trends in the IT economy. Big data, cloud applications, mobile, social business, IT security and Internet of Things, all these topics brought together thousands of people from all over the world. The most present topic is digitization of all areas of business and society and we as PDAgroup could be witnesses...

How Design Thinking Predicted The Coming Death of Text Messaging

February 26th, 2015

On Thursday, January 15 the final round of a six-part series of events took place at the Abendgymnasium für Berufstätige in Innsbruck, an evening school for working adults in Innsbruck, Austria. At these events hosted and led by PDAgroup, the students used the creative Design Thinking method to work out problems to regional issues. The six Design Thinking events, along with the...

Meeting the Customers’ Needs is the Key to Success:
Design Thinking at the IKB

November 13th, 2014
Source: PDAGroup

With 200,000 automated customer interactions per year, IKB (Innsbruck Municipal Services) is in constant contact with its customers. Day in and day out, the company processes registrations and de-registrations, handles inquiries and offers on-site services to their customers wherever they are. In 2014, IKB decided to make its customer service department even more customer-oriented by discovering which problems affect customer relationships and...

Strengthen Graduates, Reduce Unemployment, Spur Innovation in Europe

Source: Academy Cube

INNSBRUCK, July 9, 2014 – Whether developing medical technology, energy resources, information technology or bioengineering – the future is in the so-called STEM sector. Qualified skilled workers from the academic disciplines of science, technology, engineering, and mathematics are in higher demand than ever before. As their importance for the European economy intensifies, so too does the shortage of employees in this area....